A care redesign project — for the feelings we rarely ask elders about.
In a church setting, I noticed an elderly woman always sitting alone in the back, never joining group discussions. Her presence reminded me of my own feelings of disconnection when I first arrived in unfamiliar communities. Through observing different attendees—curious youth, silent elders, focused individuals—I reflected on how belonging is shaped by both space and social interaction.

To foster a greater sense of belonging, we designed a small “Welcome Corner” at the entrance of the church, featuring hand-drawn signs and friendly instructions. Volunteers—especially younger members—were encouraged to greet newcomers and engage in simple conversations with seniors or strangers sitting alone. These small gestures created visible systems of care, breaking the ice for those who felt excluded, and gradually nurturing a more inclusive environment.

Through observing silence, hesitation, and belonging, I realized that real service isn’t just about doing things—it’s about noticing, listening, and understanding others’ unseen struggles.