Who Feels Welcome

A care redesign project — for the feelings we rarely ask elders about.

Role
Community Observer, Experience Designer
Time
Aug. 2022 - Present
Skills
Field Observation, Empathy Mapping, Visual Collage
Observation

In a church setting, I noticed an elderly woman always sitting alone in the back, never joining group discussions. Her presence reminded me of my own feelings of disconnection when I first arrived in unfamiliar communities. Through observing different attendees—curious youth, silent elders, focused individuals—I reflected on how belonging is shaped by both space and social interaction.

Action

To foster a greater sense of belonging, we designed a small “Welcome Corner” at the entrance of the church, featuring hand-drawn signs and friendly instructions. Volunteers—especially younger members—were encouraged to greet newcomers and engage in simple conversations with seniors or strangers sitting alone. These small gestures created visible systems of care, breaking the ice for those who felt excluded, and gradually nurturing a more inclusive environment.

Reflection

Through observing silence, hesitation, and belonging, I realized that real service isn’t just about doing things—it’s about noticing, listening, and understanding others’ unseen struggles.

Other Projects
Speak Your Heart
Steps Untold
Care, Rewritten for Aging
Studying Why, Designing How

Feel free to reach out if you want to have a chat, or have any questions.